REFUND POLICY

LAST UPDATED: 17 JULY 2026

1. Digital products and the 14-day cooling-off period

Our products are digital downloads delivered immediately after purchase. Under the Consumer Contracts Regulations 2013, by completing your purchase you agree to immediate delivery and acknowledge that once delivery has begun you lose the statutory 14-day right to cancel that applies to most online purchases.

2. Faulty or not as described

Your rights under the Consumer Rights Act 2015 are not affected. If the product is faulty (for example, the file will not open) or is not as described on our site, contact us and we will fix it, replace it, or refund you.

3. Delivery problems

If your download email has not arrived within an hour of purchase, check your spam folder, then email [email protected] from the address you used at checkout and we will re-send your link. Lost your copy later? We will re-send it. Just ask.

4. Anything else

If something about your purchase has gone wrong that is not covered above, email us. We are a small business and we would rather sort it out with you directly than leave you unhappy.

5. How refunds are paid

Approved refunds go back to the original payment method via Stripe, normally within 5–10 working days depending on your bank.